Receiving Your Goalrilla Basketball Hoop
After purchasing a Goalrilla basketball goal online, you will receive an email from Goalrilla Basketball detailing your order information and your tracking number so you do not have to go searching for it. Orders will typically ship within 24-48 hours and can vary on arrival time and cost based on distance from our Evansville, Indiana, warehouse to the requested address.
Because of the product weight and size, our basketball goal systems must be carefully and procedurally shipped via a freight trucking company by ground freight.
The freight company will reach out to you by phone to schedule a date and time window for your delivery that is convenient for you (generally a minimum of a four-hour window). The item will be delivered to your designated shipping address on your order. Before ordering, it’s key to double-check this address and your phone number are correct to make sure it is going to the right place, and if it might not be, we can get in contact with you right away.
When scheduling your hoop delivery, this is also a good time to connect with an installer if you may find that rather useful. Some customers find this useful if they are unable to physically do it themselves or if they do not have enough people to help them do it. Regardless, and installer is here for you if you need it! We have very trustworthy and professional installers that will make sure the job is done correctly and at your standards. Find an installer here.
An adult over the age of 21 must be available to accept, inspect, and sign for the delivery. Also at this time, you should make sure you have received the correct number of boxes and there is not any extensive damage that occurred during shipping. In the highly unlikely event, there happens to be slight damage to your package, the delivery receipt must state the damage before it is signed in order to ensure it gets handled conveniently and correctly. You may contact Goalrilla immediately at this link which provides the request form and/or a phone number if needed, if there has been extensive freight shipping damage or if there are any missing items. Please supply our customer service team with your order number and item number and we will do everything we can in order to make sure the item is replaced and is done so in a timely manner.
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