Receiving Your Goalrilla Basketball Hoop

Thank you for purchasing a Goalrilla basketball system. We’re proud to be a trusted name in high-performance basketball hoops designed for athletes, families, and competitors who expect professional quality in their own driveway. Once you complete your online order, our team works quickly to prepare and ship your new hoop so you can start playing as soon as possible.

After your purchase, you’ll receive a confirmation email from Goalrilla Basketball that includes your order details and tracking number. This makes it easy to monitor your shipment without having to search for information later. Orders typically ship within 48 hours, though exact delivery times will depend on your distance from our Evansville, Indiana, warehouse. During busy shipping seasons, such as holidays or spring, please allow extra time for transit as freight carriers may experience higher shipping volumes.

If your order includes accessories along with your hoop, they may ship separately. You’ll receive individual tracking numbers for each shipment so you can follow their progress. Once your hoop has shipped, the tracking information will update as it moves through the freight system until it reaches your local freight terminal.

Because Goalrilla basketball systems are extremely durable and built with heavy, professional-grade materials, they must be shipped via a ground freight trucking company. Most Goalrilla hoops weigh more than 400 pounds and are packaged in large boxes measuring approximately 72 inches long by 36 inches wide by 18 inches high, though exact dimensions can vary by model. Due to this size and weight, expedited shipping options are not available.

Once your basketball goal arrives at the freight company’s local warehouse, a representative will contact you by phone to schedule a delivery appointment. You will be provided with a delivery date and a time window, usually at least four hours. Before your hoop is shipped, it’s very important to double-check that your phone number and delivery address are correct. This ensures the freight company can reach you quickly to arrange delivery and prevents any potential delays.

All Goalrilla basketball hoops are delivered curbside only. The driver will move your shipment to the back of the delivery truck, but unloading will be your responsibility. Freight drivers are not permitted to bring items inside or assist with assembly. Because the boxes are large and heavy, we recommend having another adult available to help you unload and carry the components. Find an installer here.

An adult aged 21 or older must be present to accept and sign for the delivery. Before signing, inspect the boxes carefully to make sure all packages are accounted for and that there is no visible damage. If any damage is present, it must be noted on the delivery receipt before signing. This documentation helps ensure that any issue can be handled promptly. If your shipment arrives with missing items or significant damage, contact Goalrilla’s customer service team immediately by phone at 1-800-467-1421 or at this link. Please include your order number and item details so we can resolve the issue as quickly as possible.

If you plan to have your basketball goal professionally installed, this is an ideal time to coordinate with an installer. We have a network of trusted, experienced professionals who can ensure your Goalrilla system is installed safely and accurately. You can find a local basketball goal installer on our website.

At Goalrilla, our mission is to deliver superior quality products and a seamless customer experience from the moment you place your order to the first game you play. We’re committed to 100 percent satisfaction and are always here to help if you have any questions along the way. We look forward to helping you bring the arena experience home with your new Goalrilla basketball hoop.

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