WHAT IS THE REGULATION HEIGHT OF A BASKETBALL RIM?
For high school, college, and professional basketball, the regulation height is 10 feet to the topside of the basketball rim.
What do I do about installation?
Your store will have a professional installation program. Ask them for details. Should you install the Goalrilla yourself, consult the instructions provided. Review the list on our installation page for common questions about installation.
WHY ARE THERE NUTS BETWEEN THE ANCHOR PLATE AND THE POLE ON MY GOALRILLA SYSTEM? THIS LEAVES A SPACE BETWEEN THE ANCHOR PLATE AND THE POLE. IS THIS CORRECT?
Yes. The nuts beneath the pole let you level the system once it is installed. If the concrete is not perfectly level, you can level the pole by adjusting these for nuts. Simply place a level on the sides of the pole to check it for levelness. You can loosen the top nuts slightly and adjust the bottom nuts to move the system up or down on the corner which needs leveling. When the system is level, simply tighten all nuts against the pole system.
WHAT IS THE OVERHANG ON A GOALRILLA BASKETBALL SYSTEM?
It varies according to the model and the height setting you select. In general, the overhang is: 4 ft. (DC72E1, CV72, & GSI) 3 ft. (GS72c, CV60, GSII, CV54, & GSIII) 2.5 ft. (GS60c & GS54c) Visit our Blog for detailed measurements of the overhang at each height adjustment setting.
WHAT IS THE PROPER WAY TO CLEAN MY GOALRILLA GLASS BACKBOARD?
Rinse the backboard with lukewarm water. Wash gently with a 100% cotton soft cloth, lukewarm water and mild soap. Do not scrub. Rinse the backboard with lukewarm water again and dry with a 100% cotton soft cloth.
WHERE CAN I BUY GOALRILLA SYSTEMS?
Goalrilla systems are available at quality sporting goods stores across the U.S., through International distributors, and online. Visit the Dealer Locator button on the top right of the site or through our International page.
HOW MUCH ABUSE CAN A GOALRILLA SYSTEM TAKE?
Goalrilla is The Toughest Basketball System on the Planet™ and carries a limited lifetime warranty. However, it is not guaranteed against abuse or misuse, such as hanging on the rim, net, or backboard. Be sure to understand the guidelines for proper use and keep your warranty in effect. Read the complete warranty (PDF).
WHERE DO I CALL FOR ASSISTANCE?
Contact Escalade Sports (Goalrilla™) customer service at 1-800-467-1421 or you can contact us using our online form under Contact Us in our footer of the site.
ARE THERE GOALRILLA ACCESSORIES?
Yes, there are high-performance accessories designed specifically for Goalrilla. Your store can help you determine which accessories are right for you and your Goalrilla. Visit the Goalrilla Accessories section to see available accessories now.
HOW DO I MAINTAIN MY GOALRILLA?
There are only three things to keep in mind with regard to maintenance: The backboard: to clean the backboard, rinse the board with lukewarm water, wash gently with a 100% cotton soft cloth and a glass cleaner. Rinse again with lukewarm water and dry with a 100% cotton soft cloth. The pole base: Keep organic materials away from pole base. As with all metals, grass and grass clippings, organic garbage and litter can cause corrosion if the metal finish is penetrated. Rust: If rust should appear on the pole, remove loose paint, sand lightly, prime, and paint with exterior enamel paint. If rust has penetrated through the steel anywhere, replace the pole immediately.
CAN I MOVE MY HOOP TO MY NEW HOME?
Yes. The rugged concrete and rebar Goalrilla Anchor System has a leveling feature that bolts the Goalrilla to the ground. As a result, a Goalrilla pole, backboard and goal can be completely removed and taken with you when you move, if you wish. A trained Goalrilla installer should be involved in the removal of your system. Click here to find a store near you.
WHAT IS THE HEIGHT ADJUSTMENT RANGE, AND HOW DO I KNOW THE HEIGHT?
All Goalrilla systems are adjustable from 7.5 to 10 feet, allowing the system to be enjoyed players of virtually all ages. The all-steel height-adjusting actuator includes a scale that shows the height that is achieved by turning the handle. Visit our blog to learn more about your hoop's overhang and installation.
DO I HAVE TO MAINTAIN THE ADJUSTMENT ACTUATOR?
No maintenance is required to keep the actuator functioning properly.
WHERE DO I FIND MY ITEM NUMBER FOR MY BASKETBALL HOOP?
To find your item number on your Goalrilla, Silverback, or Goaliath basketball goal, look at the number on the white sticker on the back of your basketball pole. You can also find this item number in your product manual.
HOW DO I ORDER A REPLACEMENT PART? CAN I ORDER A REPLACEMENT BACKBOARD? POLE?
If you cannot find your replacement part in our available accessories online, please reach out to our customer service team using the Contact Us form and they will be able to assist you.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
It depends on where you are. Orders processed here will take 7 to 10 business days to arrive. Delivery details will be provided in your confirmation email.